FAQ’s

Our team strives to see every patient in a timely manner, but many different factors can impact the duration of your appointment. If you use the check-in online option, you can see an approximate wait-time and pick a clinic that has fewer people ahead of you in line. However, please note that this estimate can change quickly if multiple people arrive at the same time. We triage our patients based on injury and illness.

Patients may not be seen in the order they arrived for several reasons. Such as:
– Some patients may only need to be seen as a follow-up by the MA or an X-ray tech
– Certain medical conditions require faster care based on the level of severity
– There are designated rooms/areas for certain visit types

Patients 18 years and older must provide a valid photo ID. If the patient is under 18, a guardian must provide a photo ID and be present at the time of treatment. If you have insurance, you must bring your insurance card with you. If you have a co-pay, it is due at time of service via cash or a credit card.

Yes, if our provider determines you need to see a specialist, we will make a referral for you. Further, if our provider makes the medical decision that you need to be sent to the emergency room, we can assist in arranging the transport to a nearby Erlanger emergency department.

We accept most major insurance BCBS, UHC, AETNA, Cigna, Medicaid TN (Blue Care and UHC Community Plan), Humana, Tri-Car and VA, Medicare.
Please visit our insurance page for a more in-depth list or call the clinic you plan to visit.

Prior to leaving the clinic, you will be provided with discharge paperwork to include your treatment plan. For a copy of your test results, you may call the clinic you visited to request this information.

Yes! All 5 of our clinics offer X-rays throughout the week. However, some clinics may not have an X-ray technologist on site. Please call the clinic you wish to visit to confirm prior to visiting.
If an X-ray tech is not on site, we can still see you as a patient and order the X-ray.

Yes, our clinics offer urgent care services for patients starting at two years old.

You will receive a statement in the mail with instructions on how to pay. You can use our online portal by clicking the Pay My Bill button at the top of our website. You will also receive a reminder via text message with a link and instructions.

Yes, we accept self-pay patients. If you are seeing a provider, $125 is due at time of check-in. Payment for additional services performed will be collected at checkout.

Erlanger Express Care offers prompt, high-quality medical care for non-life-threatening illnesses and injuries, including cold and flu symptoms, nausea and vomiting, minor fractures, lacerations with controlled bleeding, and more.
If you are experiencing signs of a life-threatening condition such as difficulty breathing, severe chest or abdominal pain, paralysis, or loss of consciousness, please call 911 or go to the nearest emergency room.

No, urgent care clinics are not the same as a primary care practice. As you can imagine, urgent care clinics, also referred to as walk-in clinics, can provide similar services as a primary care practice, but they offer extended hours, often 7 days a week. Urgent care offers extended hours when primary care practice is closed for the evening or weekend.

Our clinics have agreements with various insurance companies for a Flat Rate service fee. This fee varies depending on who your insurance provider is. Please call our clinic for additional information.
*Please note that any labs done will be billed separately and are not included in the Flat Rate.
*This is only applicable for patients with insurance.

Please bring the following for a DOT Physical Exam:
– Driver’s License
– Full bladder for a urine sample
– List of prescribed medications, dosage, and the name of prescribing doctor
– Glasses and hearing aids if needed
For additional information on how to have a successful DOT Physical, click here.

Yes, all five of our Express Care locations offer Breath Alcohol. Please bring your photo ID and a completed Authorization for Treatment form.

To learn more about our services, or to set up an account, please email info@erlangereexpresscare.com with the services you would like to inquire about, and our Occupational Health Coordinator will assist you.

Yes, we can assist with injury care. Please send your employee to our clinic with a filled-out Workers’ Comp Authorization form.

Our clinics offer workers’ compensation, injury care, physical exams including DOT and non-DOT, drug testing, TB testing, vaccinations, and other wellness services.
For a full list, please visit our Occupational Health page.

We offer pre-employment physicals, DOT physicals, respirator medical clearance exams, pulmonary function tests, vision screenings, and annual employee check-ups.

Our drug testing services include DOT federal drug screens, Tennessee drug-free testing, non-regulated drug testing, and 10-panel instant drug screenings. We also offer multiple-panel send-out drug testing options.
For more information, please email info@erlangereexpresscare.com and we will be in touch!

All five of our clinics offer Flu, Hep B, Tdap, and TB skin tests. Our downtown Chattanooga clinic also offers MMR and Varicella vaccines.